Elevating spaces since 1967 : Interior and exterior accessories, vases, planters, and everlasting plants.
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Tel: +1-800-361-8783
Hours: Mon – Fri : 8am – 4pm (EST)
Email: info@lepresent.com
At Le Present, we are committed to providing a fast, reliable, and transparent delivery experience for both our B2C (direct-to-consumer) and B2B (business-to-business) customers. Our goal is to simplify the shipping process while ensuring high-quality service.
Free shipping for all orders of $499 or more (before taxes) in Canada and the United States.
If the order amount is below $499, a flat shipping fee applies.
Canada :
$49,99Â for Eastern Canada
$59,99Â for Western Canada
United States :
$89.99 for all U.S. states (except Hawaii, Puerto Rico, Alaska, and Yukon, where the fee is $129 due to remoteness).
For deliveries requiring specific services (such as a tailgate or residential area delivery), additional charges may apply. These fees are automatically added at checkout based on the information provided by the customer (e.g., residential address or liftgate requirement).
Canada: 4-7 business days or less if the product is in stock.
United States: 6-9 business days or less.
This limited warranty from Le Present covers material or manufacturing defects in new Le Present products.
This warranty applies only to the original purchaser and is not transferable. Only consumers who purchase Le Present products from authorized retailers or resellers are eligible for coverage under our limited warranties.
Le Present guarantees this product against defects in materials or workmanship as follows:
Le Present will replace any product or product part found defective due to manufacturing defects or material flaws, under normal installation, use, service, and maintenance conditions, free of charge.
If a replacement is not feasible and repair is impractical or cannot be done in a timely manner, Le Present may, at its discretion, offer store credit or a refund.
Our warranty coverage period is 6 months from the documented purchase date, depending on the Le Present product type and purchase location.
Warranty exclusions, our warranties do not cover problems caused by:
– Incorrect assembly
– Modifications after purchase
– Damage from intentional/accidental misuse or negligence
– Normal wear and tear
– Weather-related damage
– Clearance or floor sample items
During extreme weather conditions that may cause damage, all Le Present products must be protected or brought indoors. When using natural plants indoors or outdoors, a repotting container must be inserted into the upper level of the Le Present planter, with a repotting plate placed underneath to collect excess water. Additionally, for outdoor use with natural plants, drainage holes must be drilled at the bottom of the Le Present planter to allow water to escape. Otherwise, water accumulation in the soil or at the bottom of the planter may freeze and cause cracks.
Artificial plants placed outdoors should be treated with UV protectant to extend their lifespan and prevent fading.
Le Present strongly recommends unpacking all orders within two days of receipt. If your purchased Le Present product is damaged, please contact us immediately. If a return is necessary, please retain all packaging materials for return shipping. Additionally, please send detailed photos of the damaged Le Present product to operations@lepresent.com.
Returns can be made within 3 days of receiving the product. For more details, please refer to our Return and Refund Policy.Â
Thank you for shopping with Le Present.
If you are not entirely satisfied with your purchase, we are here to help.
Our products can be returned within 3 days of the delivery date. A new product may be exchanged for another item or returned for a refund.
Return Eligibility, please ensure that :
– The product was delivered within the last 3 days.
– The product is in its original packaging.
– The product is unused and undamaged.
– The products that do not meet these criteria will not be eligible for return.
Contact Us Before Returning the Product:
Email : operations@lepresent.com
Website : www.lepresent.com/contact
Phone : 1-833-700-7092
Return Address
Canada : 3160 Bd Industriel, Sherbrooke, QC J1L 1V8
United States: 348 RT 11, Champlain, New York, United States 12919-4816
Return shipping fees are NOT refundable.
Damaged Items
If you receive a damaged product, please notify us immediately for assistance.
Discounted Items
Discounted items are final sale and may not be refunded.
We offer a customized freight program for B2B orders. This program is designed to optimize transportation costs for bulk orders and facilitate the management of complex deliveries.
Shipping fees for B2B deliveries are calculated based on the order subtotal and any required specific services (such as residential area delivery, liftgate use, or remote locations).
All orders of $1,000 or more qualify for our transportation program. For orders below this amount, a shipping quote will be provided by the carrier and communicated to the customer.
The shipping fees are calculated on a case-by-case basis and will be shared with the client before order confirmation.
B2B order delivery times may vary based on order size and location. Orders are shipped as quickly as possible, but we encourage businesses to contact our customer service team for more precise delivery timelines.
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Deliveries to remote areas (postal codes with limited access) may incur additional charges. If your address falls into this category, our team will contact you to inform you of available shipping options. A 10% surcharge applies.
Returns for B2B orders are possible under certain conditions, usually within 7 days of receipt. Products must be in their original condition, unused, and in their original packaging. A restocking fee may apply.
If you have any questions about our B2C or B2B shipping options, please do not hesitate to contact us:
Email : operations@lepresent.com
Website : www.lepresent.com/contact
Phone : +1-800-361-8783
Tel: +1-800-361-8783
Hours: Mon – Fri : 8am – 4pm (EST)
Email: info@lepresent.com